Common Support Topics
Account or Login Problem
Include the email address connected to your account and a screenshot of any error message. Never send your password.
Credits Not Added
Send your account email, payment date, payment amount, and transaction or order ID. Please do not email full card details.
Generation Failed
Include the approximate time of the attempt, selected room type or style, and a screenshot of the error. We can review whether a replacement credit is appropriate.
Unexpected or Poor Result
AI-generated images may vary. Try using a clear, well-lit room photo with the floor, walls, and furniture visible. For technical defects, send the generated image and a brief explanation.
Delete Account or Personal Data
Email us from your registered account address with the subject “Account Deletion Request.” We may ask you to verify ownership before processing the request.
Billing or Refund Request
Provide the account email, transaction ID, charge date, amount, and a short explanation. Refund eligibility is governed by our Terms and applicable law.
How to Contact Support
Email is currently the official support channel for RoomEditorAI.
Email Support
Email: info@roomeditorai.com
Recommended subject: RoomEditorAI Support – [Short description]
Typical information to include: account email, issue details, screenshot, browser/device, and transaction ID when relevant.
Email SupportBefore Sending Sensitive Information
- Do not send passwords, one-time codes, or complete debit/credit-card numbers.
- Remove personal items or private details from screenshots and room photos when possible.
- Only attach images that you own or have permission to share.